Systems & User Service

Systems and User Service is responsible for the development, implementation, maintenance, and management of all in-house computing and data communications systems. User service and training activities at CPC are guided by the philosophy that initial orientation and training efforts will have long-term benefits. All users have between two and five hours of initial training, depending on their data management and analysis needs, followed by special advanced training sessions, as demand warrants. This training, combined with full-time user service and customized documentation, provides the continuity of assistance needed to keep users working efficiently in the CPC computing environment. Computer-related purchases for the Center are handled centrally to address issues of compatibility, license compliance, comparative cost advantages, and maintenance implications.  Systems staff offer guidance and resources on the prevention of computer security incidents.

If you have special needs, problems, or issues of systems policy, discuss them with Tim Van Acker. Hardware and software questions or problems can be addressed to cpchelp@unc.edu. This alias is monitored by the Systems staff who will respond accordingly.