The Use of On-Site Visits to Assess Compliance and Implementation of Quality Management at Hospital Level

Citation

Wagner, Cordula; Groene, Oliver; DerSarkissian, Maral; Thompson, Caroline A.; Klazinga, Niek; Arah, Onyebuchi A.; & Suñol, Rosa (2014). The Use of On-Site Visits to Assess Compliance and Implementation of Quality Management at Hospital Level. International Journal for Quality in Health Care, 26(Suppl. 1), 27-35. PMCID: PMC4001692

Abstract

OBJECTIVE: Stakeholders of hospitals often lack standardized tools to assess compliance with quality management strategies and the implementation of clinical quality activities in hospitals. Such assessment tools, if easy to use, could be helpful to hospitals, health-care purchasers and health-care inspectorates. The aim of our study was to determine the psychometric properties of two newly developed tools for measuring compliance with process-oriented quality management strategies and the extent of implementation of clinical quality strategies at the hospital level.
DESIGN: We developed and tested two measurement instruments that could be used during on-site visits by trained external surveyors to calculate a Quality Management Compliance Index (QMCI) and a Clinical Quality Implementation Index (CQII). We used psychometric methods and the cross-sectional data to explore the factor structure, reliability and validity of each of these instruments.
SETTING AND PARTICIPANTS: The sample consisted of 74 acute care hospitals selected at random from each of 7 European countries.
MAIN OUTCOME MEASURES: The psychometric properties of the two indices (QMCI and CQII).
RESULTS: Overall, the indices demonstrated favourable psychometric performance based on factor analysis, item correlations, internal consistency and hypothesis testing. Cronbach's alpha was acceptable for the scales of the QMCI (

URL

http://dx.doi.org/10.1093/intqhc/mzu026

Reference Type

Journal Article

Year Published

2014

Journal Title

International Journal for Quality in Health Care

Author(s)

Wagner, Cordula
Groene, Oliver
DerSarkissian, Maral
Thompson, Caroline A.
Klazinga, Niek
Arah, Onyebuchi A.
Suñol, Rosa

Article Type

Regular

PMCID

PMC4001692

Continent/Country

Europe
Czech Republic
France
Germany
Poland
Portugal
Spain
Turkey

ORCiD

Thompson, C. - 0000-0001-9990-9756